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The Studio at Physical Balance Terms and Conditions 
 
By purchasing Memberships, Packages or Pay as You Go classes or services from Physical Balance / The Studio at Physical Balance, it is automatically accepted and agreed upon to be bound by these terms and conditions. 

 

Management reserves the right to alter, amend or change the Terms & Conditions from time to time. Full Terms & Conditions can be found on our website. 
 
Physical Balance Membership, Packages & Pay as You Go Terms and Conditions 

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Studio Etiquette:

 

  • Grip socks must always be worn on the Reformers.

  • Please ensure you wear appropriate exercise clothing.

  • We advise you don’t wear jewellery during your class. If you arrive with jewellery, please remove it before your class.

  • All outdoor footwear is to be removed before entering The Studio and placed in the boxes in the lobby area.

  • Due to Health & Safety guidelines, children are not permitted in The Studio while classes are running.

  • Please keep your phone and smart watch on silent during the sessions. If you bring your phone into The Studio, pop it in the basket at the end of your Reformer.

  • Please do not attend The Studio if you are displaying symptoms of Cold or Flu.

 

Classes

 

The Studio at Physical Balance timetables, instructors and classes are subject to change at any time. Physical Balance will endeavour to provide notice when a class is unable to take place for any reason. Members can book online either via the Physical Balance website or the Momence app up to 3 months ahead. Pay as You Go clients can book only as far as packs purchased.

 

We ask that you arrive 10 minutes before the start of your class. Upon arrival, please check-in with Reception and then wait in the reception area, where your instructor will collect you for your class. 

 

Please ensure you arrive on time for your class. The pre-class warm-up is designed to help with the avoidance of injury. If you are more than 5 minutes late, the instructor has the right to refuse you entry into the class and you will forfeit your credit. If you are more than 10 minutes late, you will have forfeited your right to join the class, and your space may be given to someone on the waitlist. You will not be permitted to join on the grounds of Health & Safety, and you will forfeit your credit.

 

You must be at least 16 years old to participate in our classes.

 

You are required to wear grippy socks for all Reformer Pilates classes in The Studio.

 

You are required to have completed a medical questionnaire ahead of your class if you are attending for the first time. This would have been sent to you via email from Momence following sign-up.

 

If you prefer instructors not to make hands-on corrections, kindly notify them at the beginning of your class.  

 

Our highly trained staff will do their utmost to help with any concerns you have.  We do ask that you are always respectful to our staff.
 
All equipment in The Studio should be at the correct setting when you arrive.  If you would like to make any changes, please ask our skilled instructors to assist you with this.  Adjusting equipment without supervision could lead to injury or damage to the equipment, for which you may be held responsible. 
 
Physical Balance cannot accept liability for personal injury related to participation in a session online or in-person if: 

 

•    A doctor has advised against participation in exercise classes
•    Instructions or safety techniques are not followed
•    Injury is caused by the negligence of another participant
•    Medical conditions or injuries are not disclosed at the start of a session or class

 

General group classes are not suitable if: 

 

•    You are pregnant or less than 12 weeks postnatal
•    You have specific conditions or injuries requiring 1:1 attention
•    You have not been cleared to attend a group class post-injury or surgery

 

Class Cancellation Policy:  

 

Please use your online Momence portal or App should you need to cancel a class at any time.

​To retain your credit for future use, at least 24 hours' notice is required to cancel a Private 1:1 Session. Failure to do so or unattendance will be recognised as a late cancellation, and your credit will be forfeited.

 

To retain your credit for future use, at least 24 hours' notice is required to cancel a Group or  Semi-Private class. Failure to do so or unattendance will be recognised as a late cancellation, and your credit will be forfeited.

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We understand that sometimes unforeseen circumstances mean you are unable to cancel your class within the required timeframe. We will refund one credit per calendar month for said circumstances, and this is at the discretion of The Studio Team.

 

Group classes require a minimum of 2 participants to run.  If there are less than 2 participants booked on a class with less than 12 hours until the start time, the class may be cancelled.  Please note, if classes are cancelled your credit will be refunded to your account.

 

If you are on the waitlist and a space becomes available, you will receive a text message offering you the opportunity to confirm your space.  It will be held for you for 30 minutes. Should you not confirm within 30 minutes, the next person on the waitlist will automatically be offered the spot and so on down the waitlist. Should no one on the waitlist confirm by text, the spot will then be made available to book via the app.

 

Memberships:


Memberships are recurring monthly subscriptions. Membership Fees will be debited monthly, using the given bank debit/credit card, for the minimum 1-month term from the term start date.

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Memberships can be cancelled any time with a 1 month notice period. Cancellation requests must be sent via email at least one month prior to the subscription renewal date.  Please email studio@physicalbalance.com ​

 

Your second monthly membership fee will be collected one month after you have joined and will be collected on the same date.

 

​Memberships are based on ‘credits or sessions per month’. This is the same for all months no matter how many days and are to be used at the customers discretion. If a customer wants to purchase additional credits, for example in a 5-week month, these can be purchased at a preferential top up rate in addition to their usual membership through the Momence Pay as You Go Option. The system will automatically update the class fee to your current membership pricing class rate.

 

Monthly membership charges will continue on a rolling monthly basis, with payments being taken from the card provided in your profile at time of sign up and on the same date each month. 

 

Memberships, Packages or Pay as You Go are non-transferrable. 

 

Memberships and associated benefits can be frozen for minimum one month and maximum 3 months. This request must be made in writing to studio@physicalbalance.com no later than one month before renewal is due.  All Membership access and benefits will be paused whilst memberships are frozen.

 

One month notice is required of intention to terminate a Membership. All Membership benefits will end at the termination date.

 

Any failed or overdue payments must be cleared before booking new sessions or cancelling memberships. 

 

Payment and Monthly Fees:

 

On selecting a monthly Membership option, Package or Pay as You Go class, you will be required to pay the relevant fees in advance.

 

There are no refunds in whole or in part.

 

Fees may be subject to change. Physical Balance will notify you of any fee changes one month in advance of any changes being implemented. Payments are non-refundable and non-transferable. 

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Expiry of Purchases:

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  • The expiry date of each class package is clearly detailed on the website and the start date is the day of purchase.

  • If we cancel a class or classes that you have booked, we will contact you by e-mail or telephone and offer you the choice of:

  • Having the class returned to your package; or

  • Being transferred to a class at an alternative date and time.

 

Membership Perks:

 

A Membership to The Studio at Physical Balance entitles you to exclusive benefits as follows:

 

  • Ability to book classes up to 3 months in advance

  • Any classes taken in addition to your membership allowance will automatically be discounted to your membership rate at check out

  • No commitment, cancel at any time

  • Freeze memberships for up to a month

  • Exclusive membership discounts including 10% off most clinic services


Responsibility for your personal belongings 
 
Physical Balance cannot be held responsible for lost or stolen items whilst you are visiting The Studio. 

 

Bikes and cars are parked at your own responsibility 
 

Personal Declaration:

 

I declare that I am fit to partake in physical activity at The Studio (Yoga/Pilates/Reformer Pilates) and have a doctor's or a specialist's clearance if necessary to participate. 

 

I acknowledge that neither I nor my next of kin can hold the instructor/Physical Balance or venue responsible for any injury or loss during a class in venue or online. 

 

I confirm my willingness to receive CPR or First Aid at Physical Balance if necessary. 

 

From time to time, we may send out Studio and Clinic price promotions, news and offers via e-mail or text message. I understand that I am free to opt out of any email or text communication correspondence by selecting the unsubscribe option.
 
I confirm I have read, understood, and voluntarily agree to the Liability Waiver and Terms and Conditions stated above. 

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