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Keeping
You Active

Welcome to Physical Balance

Physical Balance is a group of specialist practitioners dedicated to the treatment and relief of musculo-skeletal pain, joint stiffness and bio-mechanical problems. We have over 21,000 registered patients of all ages with the simple aim of Keeping You Active using a range of evidence based medical and complimentary treatments and have operated in the Basingstoke area since 1996.

Most patients attend the practice because something ‘hurts’. Usually the site of the problem is easily identified and the treatment commenced on the first visit. Conditions we can help include; back pain, neck pain, headaches referred from the neck, joint pain or stiffness, an injury from sport or a work related posture problem.

The aim is to diagnose, explain, treat and advise patients all on the first visit. This way our patients get better quicker.

Why choose us

  • No referral needed from your GP to see an Osteopath, Sports Therapist, Podiatrist…
  • Appointments within 24 hours – (sometimes same-day availability)
  • Evening and weekend appointments
  • 3 Clinic locations for your convenience
  • Online booking – 24 hours a day – 7 days a week
  • Free parking
  • Professional environment
  • Private Medical Insurance accepted
  • Large team of practitioners who have worked together for many years
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Worth travelling from Southampton! Sam is brilliant, unlocks my muscles for me so I actually have a neck again and my shoulders aren’t keeping my ears warm!!!! My migraines (and other symptoms) have massively improved!!

Donna S

Keeping
You Active

What we do

Treatment is directed at pain relief, improved range of movement and a return to ‘normal’ . It involves making the individual aware of the probable causes of their injuries or pain and, once the symptoms have settled, how they might avoid recurrence of their pain or condition in the future.  We teach you to understand your symptoms, not be frightened of them – that way you are in control.

All appointments are 30 minutes at our clinics. This gives sufficient time to listen to a patient, make and explain the probable diagnosis and treat the problem comfortably and effectively. Anything less simply isn’t enough for you or us.

We also believe that seeing someone repeatedly without any significant improvement in their symptoms is a waste of a patient’s time and money. Generally if a condition is not improved 50% by 3 visits it is probable that treatment is unlikely to help in the long term.

X-rays for most conditions are unnecessary, waste time, money and expose you to unnecessary radiation. However, occasionally these are necessary and easily arranged.

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Keeping
You Active

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Just been to see the miracle man that is Ian Harrison about my calf problem that’s stopped me running for nearly a month now.
Great advice, all acupunctured, massaged & manipulated. It’s a proper nasty little injury (probably a tear) to my soleus muscle – not the main one u feel when u do normal calf stretches … so now I have lots of exercises to do to make it better …

Keeping
You Active

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I had a pain in my left shoulder blade for 3 years one of my work friends mentioned I should book appointment with Joe Allnutt that works at Physical Balance and with in 2 visits no more pain absolutely recommend to any one with back pain etc thanks again 5*

Chris C.

Keeping
You Active

Fees

Our fees vary depending on who you are seeing within the practice, which clinic you visit and what type of consultation or treatment you are receiving (ie and Osteopath, Podiatrist, Massage Therapist…..).

Physical Balance offers a discounted incentive for prompt settlement of fees on the day of treatment as it reduces administration costs, savings that we are able to pass on directly to you.

Cancellation and Failure-to-attend fees

We appreciate that occasionally missing appointments is completely unavoidable. However we try very hard to provide you with an appointment that suits your busy life and we usually have patients on waiting lists. Failure to notify us in good time means other patients miss out. A charge will usually be made if you fail to give adequate notice of your cancellation or fail to attend at all.

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Private medical insurance

Online Booking: Not all insurers cover all practitioners or procedures – please telephone the clinic or your private insurer to clarify.

Registered with all the major health insurers including: BUPA, PPP, WPA, Cigna, Royal and Sun Alliance Standard Life, Norwich Union, Remedi, Groupama.

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Cancellation and Failure-to-attend fees

We appreciate that occasionally missing appointments is completely unavoidable. However we try very hard to provide you with an appointment that suits your busy life and we usually have patients on waiting lists. Failure to notify us in good time means other patients miss out. A charge will usually be made if you fail to give adequate notice of your cancellation or fail to attend at all.

  • Less than 24 hours notice – 50% of full fee charged
  • Less than 4 hours notice – Full fee charged
  • Failure to attend – Full fee charged

Recurrent short notice cancellations: We will ask for pre-payment for the appointment at the time of booking

Private medical insurance

Your private medical insurance is a contract that is between you and your insurance company and is for your health protection, convenience and peace of mind. We are providers of a service that most private health insurance companies are very happy to cover. We cannot legislate for what your cover entitles you to under your particular policy or what your insurance company, in their infinite wisdom, will or will not cover you for, but our service is accepted by most insurers.

However, for your convenience, we can generally invoice our fees directly to your insurer. This means less paperwork for you and you do not need to fund the cost yourself. In some circumstance it may be beneficial for you to pay directly at the discounted rate, in the event that you have a ‘capped’ limit set by your insurers as this could enable you to receive more treatment than if invoiced direct.

If you use a private medical insurance policy, you must contact them prior to your visit or you may find that you are not covered. We would expect you to supply details of your policy numbers and/or authorisation number before we commence a treatment. If you are not covered for some or all of your treatment it would be necessary to invoice you directly under the terms above.

You must also think about whether you need to pay an insurance excess on your claim (this is something you need to pay the insurance company, just the same as for car or holiday insurance claim) and what financial limit the insurer may put on your cover for treatment (this is usually a monetary value or a time limit on when the treatment must be completed by). There is normally a help-line at your insurance company who can assist you with this.

We hope this helps with what can be a quite complex issue. Please give us a call if you need any other information.

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Welcome to our online booking facility

Online booking is a facility we offer to enable you to book Osteopathy, Sports Therapy and Massage appointments out of hours or without having to telephone our busy reception desk. We currently do not offer Podiatry appointments online so please call reception on (01256) 770022.

You will receive a confirmation email of your appointment, if this does not arrive within 15 minutes of you making your booking please call us to check that it has all gone through.  Once an online appointment is booked it is not possible to cancel or change this online, so please call our reception on (01256) 770022 if you need to make any changes.

Fees, late cancellation and failure to attend fees are the same as for a telephone booking which are set out in our Fees section – see above.

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A combination of acupuncture and sports massage solved my sciatic problem in half a dozen visits. With two years of considerable pain cured by Ian and his excellent team, I really can’t recommend them enough.

Andy L

Keeping
You Active

Our clinics

Overton Clinic

Overton Clinic

directions

Basing View Clinic

Basing View Clinic

directions

Hampshire Clinic

Hampshire Clinic

directions

Overton Clinic

2 London Road
Overton
Hampshire
RG25 3NP

Basing View Clinic

3 The Parade
Basing View
Basingstoke
Hampshire
RG21 4EJ

Hampshire Clinic

Basing Road
Old Basing
Basingstoke
Hampshire
RG24 7AL
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